Frequently Asked Questions
Where can I collect my cake?
Collections are from Abbotsford! Or Kilsyth (Our kitchen studio location) by request.
Pick up hours:
Thursday & Friday collections 7:30-8:30am.
Saturday collections 9:30-10:30am
Sunday collections by email request.
Kindly be aware that we adhere strictly to the discussed time frames, as they frequently coincide with our delivery schedules. Feel free to reach out via text or call at 0432104527 if you anticipate a delay.
Do you offer delivery?
Yes! Brownies are sent via express post and cakes can be delivered within 10km of Abbotsford. Outside of this range will need to be a custom order with a delivery quote. It is the responsibility of the sender to ensure someone will be home to collect the order. If no one is home, please let us know where to leave the cake. A safe shady spot away from pets is ideal, an esky left out would be a bonus!
How should I store my cake?
Please store it in the fridge until 1-2 hours before you plan to eat it. Keep out of direct sunlight and use your own discretion if it is a particularly hot day. Cakes are are at their best at room temp. No one likes a cold firm cake!
How long will my cake last?
I expect you won't have leftovers around for very long! But if you do, they'll keep for up to 5 days in the fridge. Cake should be stored in an airtight container.
Do you offer gluten free cakes?
We can! Our most popular cake can be made GF - delicious chocolate buttermilk cake! Please note we can’t guarantee there won’t be traces of gluten, as our other cakes and bakes are made with plain flour and we operate from a shared pastry kitchen.
How far in advance should I order my cake?
As we’re a small operation, it is recommended you place your order as early as possible to secure your preferred date and avoid disappointment. Online store orders close every Monday for Thursday - Saturday that week. If you require a last minute order, please let us know and we will do our best to accomodate.
Do you accept corporate orders?
We sure do! Just reach out via email to discuss options. We can even use your logo or use your company colours.
What is your cancellation policy?
All purchases made via our online shop and custom cakes can be cancelled with at least 7 days notice, however there will be a $25 admin fee. We do not accept cancellations within 7 days.
What do I do if I want to change my order?
If you need to change details or your order, just sent us an email with your order number in the subject heading to laura@hunterandrosekitchen.com with your changes, noting we cannot make changes to your order within 72 hours. Please wait to hear from us with a confirmation of your changes. We only accept amendments in writing, via email.
The date I am trying to book is not showing, can I place an order?
If your desired date is not showing, this date is already fully booked or is no longer available as orders have closed.
We can often accept last minute orders, just email to ask! laura@hunterandrosekitchen.com
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